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Oracle Brings Autonomous AI Agents to Enterprise CX Workflows

CMSWire.com·Dom Nicastro·about 1 month ago
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Oracle's new Fusion Agentic Applications for CX promise autonomous execution across sales, service and marketing workflows. The Gist AI-driven applications . Oracle launches outcome-focused AI tools for sales, service and marketing. Proactive automation . Applications autonomously progress routine work and surface key decisions. CX leader impact . Sales, service and marketing leaders can improve efficiency, loyalty and revenue with less manual oversight. Oracle is embedding autonomous AI agents directly into its CX platform, joining a crowded field racing to automate customer-facing workflows. The company on April 9 announced Fusion Agentic Applications for customer experience (CX) at its AI World Tour event in New York. The applications are built into Oracle Fusion Cloud Applications and powered by coordinated teams of specialized AI agents running on Oracle Cloud Infrastructure using large language models (LLMs).…

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