Most loyalty programs are run by people who understand spreadsheets better than members. Flying Blue just went the other way, tapping someone who has spent years on the member side of loyalty: helping travelers understand points, search awards, and navigate the programs from the outside. That is rare — and very good news for a program that is already one of the strongest worldwide. Tiffany Funk is the new Head of Air France KLM Flying Blue. Air Canada’s Mark Nasr and Scott O’Leary have described “the inmates running the asylum” at Aeroplan, where real travel and mileage geeks found themselves in charge of loyalty and set out to put together a program that worked for members while still working financially. So you got the elimination of fuel surcharges from the awards, stopovers, and more airline partners than any other program.…