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AskNicely Unifies Reviews & Surveys in One CX Platform

CMSWire.com·Dom Nicastro·about 1 month ago
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New module unifies surveys, Google reviews and social feedback to help multi-location service brands turn customer sentiment into revenue. The Gist Unified feedback platform . AskNicely integrates surveys and online reviews into one system. Proactive reputation management . Businesses can monitor, respond and prompt reviews at scale. Direct growth impact . Multi-location service brands gain tools to improve visibility, retention and customer acquisition. AskNicely is betting that fragmented feedback is costing service brands revenue, search visibility and retention in an AI-mediated buying journey. On April 28, the company launched Reputation Manager, an expansion of its customer experience platform. The module consolidates surveys, Google reviews, social channels and frontline conversations into a single workflow for multi-location service businesses.…

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