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Real-Time Call Transcription & Sentiment Dashboard

DEV Community·Moisi Trungu·26 days ago
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Tutorial 39: Real-Time Call Transcription & Sentiment Dashboard Build a Live Monitoring System That Transcribes Active Calls and Displays Sentiment Analysis in Real-Time Build a live transcription and sentiment analysis system that processes active calls in real-time, displaying agent conversations, customer sentiment, and keyword alerts on a web dashboard — enabling supervisors to monitor call quality as it happens. Table of Contents Introduction Architecture Overview Prerequisites Audio Capture Methods Streaming Transcription Engine Sentiment Analysis Message Broker — Redis Pub/Sub WebSocket Server Dashboard Frontend Alert System Production Deployment Integration with ViciDial Troubleshooting Difficulty: Advanced Reading Time: ~75 minutes Technologies: Python, FastAPI, Faster-Whisper, Deepgram, VADER, Redis, WebSocket, Chart.js, Asterisk, AudioSocket 1.…

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