SailPoint’s AI agent research found that 80% of organizations report their AI agents took unintended actions. Only 44% have formal governance policies in place. That 36-point gap is not a bug. It is the default operating state of most AI deployments right now. And the fix most teams reach for first makes it worse. Why do AI agents contradict each other? Three AI agents. One customer. One week. Your marketing agent sends a premium positioning email Monday. Your sales agent follows with a discount offer Wednesday. Your support agent fires a win-back sequence Friday because the account went quiet. All three had identical customer data. All three were optimizing for their own objectives. The customer, a $200,000 renewal, forwarded all three emails to your VP of sales: “Can someone tell me what’s actually going on over there?” The data was perfect. The authority was missing . So what does every team do next? Reinstall human review. Put a person in the loop between every AI action and every customer touchpoint.…