On Thursday, May 7, 2026, HubSpot CEO Yamini Rangan announced that the company was changing how it charges customers for AI agent features . Instead of charging for compute usage regardless of outcome, HubSpot would switch to outcome-based pricing. Customers would only pay when an AI agent actually resolves a support ticket or delivers a useful sales lead. The company also cut prices for its AI customer service agents and started offering a 28-day free trial. Wall Street’s reaction was immediate. HubSpot shares closed down 19% on Friday, May 8, at $197.35, having touched $180.50 during the session. The stock has now fallen roughly 40% year-to-date and sits about 70% below its all-time high set in 2021. William Blair downgraded the stock. Cantor Fitzgerald dropped its rating to Neutral. And yet, Q1 revenue grew 23% to $881 million, beating estimates. Customer count climbed 16% year over year to nearly 300,000. Full-year guidance was raised. The AI customer service agent resolves tickets about 70% of the time.…