Key Takeaways AIOps and AI SRE are not interchangeable terms. Gartner coined "AIOps" in 2016 and defines an AIOps platform as one that "combines big data and machine learning functionality to support all primary IT operations functions through the scalable ingestion and analysis of the ever-increasing volume, variety and velocity of data generated by IT" ( Gartner IT glossary ). "AI SRE" is a 2024-to-2026 category for multi-step LLM agents that investigate incidents. The technical separation is clean. AIOps platforms cluster alerts and detect anomalies using statistical machine learning. An AI SRE runs a large-language-model agent that calls tools ( kubectl , cloud SDKs, log queries) to gather new evidence during an incident. See our definition of an AI SRE . AIOps does noise reduction; an AI SRE does investigation. Classic AIOps vendors include BigPanda , Moogsoft ( acquired by Dell in 2023 per Dell's announcement ), and Dynatrace Davis.…