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Why AI agents need decision authority | MarTech

MarTech·Allen Martinez·about 1 month ago
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Here is a number that should stop every martech leader mid-sentence. Frans Riemersma’s April analysis found that 90.3% of companies report using AI agents, but only 23.3% have them in production. Just 6.3% have fully integrated AI into their marketing stack. That is an 84-point gap between experimentation and governance. And the platform most teams trust to close it was never built for the job. Why is your AI agent making commitments nobody can keep? Your customer data platform (CDP) is working. One unified customer profile. Every touchpoint feeds into one record. The promise of a decade of martech investment, finally delivered. So why is your AI agent offering a custom service tier that requires legal sign-off and has never been approved for external communication? The CDP saw everything. The agent had permission to access that data. What it lacked was permission to act on it in that specific way. Data access and decision authority are two different things. The martech stack has only solved one of them.…

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