Explained: Passenger rights, refunds, rebooking and accommodation under the latest rules Last updated: May 01, 2026 | 16:57 Dubai's new Aviation Consumer Welfare Directive sets out the rights and responsibilities of passengers, airlines, and travel agents flying through Dubai. Dubai Media Office Dubai: Dubai has introduced new rules that give passengers flying through the emirate clearer rights and stronger protections, particularly when flights are delayed, disrupted, or cancelled. On April 28, the Dubai Civil Aviation Authority (DCAA) launched the Aviation Consumer Welfare Directive , a formal framework that sets out the rights and responsibilities of passengers, airlines, and licensed travel agents. The directive applies to Dubai-based national carriers and their subsidiaries and code-share partners, foreign airlines operating out of Dubai's airports, and licensed travel agents.…