The third wrong order arrived. Different vendor, same problem — nobody had tracked what was ordered, when it was due, or who to contact when it was wrong. The spreadsheet existed somewhere. Nobody could find it. This is not a discipline problem. It is a systems problem. Most small teams do not lack talented people. They lack documented processes that survive when someone is out sick, on vacation, or leaves the company. The processes live in people's heads. People leave. The processes leave with them. What actually worked 1. Vendor Management SOP Vendor directory, order process, quality checks, and review schedule. Every vendor tracked. Every order logged. Every issue documented with the fix. I started with just one template. Not all six. Not trying to document everything at once. Just the messiest process we had — the thing that broke every single week. Filled it in twenty minutes with the person who actually did the work. Reviewed it after thirty days. Archived the old version.…