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Your Recommendation Engine May Be Sabotaging CX Strategy

CMSWire.com·Sanjana Arun·about 1 month ago
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The smartest brands are blending customer signals with margin intelligence. The Gist Conversion can hide margin problems. Strong traffic, rising orders and healthy conversion rates do not always translate into profitable growth. Commerce systems often chase volume over value. When algorithms ignore fulfillment costs, return risk and inventory realities, they can prioritize low-value transactions. Profit-aware decisioning is the next step. Leading brands are blending operational and financial signals into digital experiences to improve both customer outcomes and business performance. Following major retail events like Black Friday or Cyber Monday, commerce leaders often face a puzzling outcome. Traffic peaks. Conversion rates climb. Order volumes hit record highs. Yet when financial results are finalized, profit margins shrink. This disconnect reveals a structural gap in how modern digital commerce systems operate.…

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