I hold power of attorney for my aunt who is in a care home run by Avery Healthcare . Avery recently sent relatives its new contract, which states that care home fees are payable for 14 days after a resident’s death, and levies an upfront £595 charge for “ dilapidations ” (damage or wear and tear). These charges contradict advice given by the Competition and Markets Authority (CMA) and are probably unenforceable. Avery knows these charges are unfair because the Local Government and Social Care Ombudsman dropped its investigation into a similar complaint when the company offered to refund the family of a deceased resident as a “goodwill gesture”. It offered the same to me when I complained, but while the clauses remain in the contract, how many unsuspecting people will be hit with unfair charges while dealing with a bereavement ?…