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Salesforce + Outlook in 2026: is anyone actually happy with the email logging situation?

Reddit r/salesforce·u/taisferour·about 1 month ago
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Salesforce + Outlook in 2026: is anyone actually happy with the email logging situation? Half rant, half genuine question. We've cycled through: \- Outlook integration for Salesforce (the Microsoft-built one) \- Einstein Activity Capture \- Cirrus Insight \- Various ""log this email"" plugins \- Just telling reps to BCC into Salesforce Each one has its own flavor of suck: \- Native Microsoft integration: setup is a nightmare, breaks on updates \- Einstein Activity Capture: data isn't truly in Salesforce, so reporting is limited \- Cirrus and similar: another tool, another license, another login \- BCC: only works if reps remember (they don't) What we actually want: \- Outbound emails from Outlook automatically logged on the right Salesforce contact/lead \- Inbound responses also logged \- The activity is queryable in Salesforce reports (not just visible) \- Calendar events similarly logged with the right participants matched \- Reps don't have to do anything I keep hearing about teams building this…

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