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American Airlines Fired A Blind Reservations Agent After Four Years Of Unpaid Leave — EEOC Sues

View from the Wing·Gary Leff·about 1 month ago
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American Airlines is being sued by the EEOC because they refused to accommodate a reservations agent who developed blindness. They kept her on unpaid involuntary leave for nearly four years and then terminated her. She wanted to use screen reader software, and they refused. They also failed to find her another position. According to the agency, She was hired in reservations in January 2012. Six months later she went on medical leave after an injury that caused permanent cortical blindness. Four years later, in December 2016, she asked to return to work. She proposed a part-time schedule and use of screen reader JAWS ‘Job Access With Speech’ which would be provided by the state. Blindness support agencies would assist configuring the software. The following month she was told American couldn’t accommodate her in the reservations role, without determining whether the JAWS software could be made compatible with the reservations software. They promised to look into a transfer.…

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