SearchCRM.com's Voices of CRM audio downloads offer a series of conversations with CRM's visionaries, experts, top executives and practitioners. They share their thoughts on the future of the market, industry news and best practices in managing customer relationships.
Wednesday, September 20, 2006
Voices of CRM: Gartner's Scott Nelson
Scott Nelson, Gartner analyst, discusses the future of CRM, new technology and the importance of processes in this podcast.
