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Quiq Governs Voice, Messaging & Agents in One CX Layer

CMSWire.com·Dom Nicastro·21 days ago
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Quiq's new platform coordinates voice, messaging and human agents under one governance layer, targeting enterprises stuck in AI pilot mode. The Gist Voice AI launch . Quiq adds real-time Voice AI to its CX platform. Unified interactions . Context persists across voice, messaging and human agents. Enterprise CX impact . CX leaders gain scalable, governed AI for complex operations. Quiq on May 11 launched Voice AI and expanded its agentic AI platform to help enterprises move from isolated AI pilots to governed, full-scale deployments across the customer journey. The company also introduced a refreshed brand identity. The platform brings voice, messaging and human agents into a single coordinated system that, according to company officials , maintains context throughout interactions. Quiq said the system applies configurable guardrails to every interaction to support reliability, transparency and brand alignment. Quiq asserted that more than 150 global brands use its platform.…

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