We may earn from vendors via affiliate links or sponsorships. This might affect product placement on our site, but not the content of our reviews. See our Terms of Use for details. As organizations invest in platform engineering, the challenge is no longer simply building internal tools. It is creating platforms developers actually want to use — systems that reduce friction, improve governance, and help teams ship software faster without working around approved processes. In this Q&A, Syntasso Co-Founder and Chief Operating Officer Paula Kennedy discusses what it means to treat internal platforms as products, how leaders should measure value, and why AI-assisted development could make strong platform foundations even more important. With over 20 years of experience in tech working for VMware, Pivotal, CloudCredo, and more, Paula is part of the organizing committee for DevOpsDays London, Kubernetes Community Days UK, FastFlowConf, and the London Platform User Group.…