simonterry : You lost customers over your service migration.  The fax machine is always busy.  The CEO prints emails.  Internet access requires a paper form.  All of the product information on your site is available in easily downloadable pdf.  Your digital consultant has 39 followers.  Your digital strategy is 150 pages of PowerPoint in a binder on a shelf in the archive.  Everyone is too busy preparing for performance reviews to collaborate. Everyone wants to know the ROI.  Your office isn’t visible on Google Maps.  You routinely save documents to USB drives because of the capacity limits on your desktop and server drives. It takes 90 days to get through the approval process to deploy in a release window.…