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‘I lost £100 right before Christmas’: The truth about Vinted’s ‘buyer protection’

The Independent·Molly Greeves·24 days ago
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W ithin five years, Vinted has transformed from a virtually unknown app into a retail giant. Emerging from the shadows of rivals eBay , Gumtree and Depop, the platform reached an estimated 17.4 million buyers in 2024, outselling the likes of Sports Direct, Shein and H&M *. Now, it’s one of the biggest fashion retailers in the UK – despite not technically being a retailer at all. But a quick scroll through Vinted ’s Trustpilot page, subreddit or numerous Facebook groups and you’ll often see the same sentiment from buyers and sellers alike: Vinted is great, until it isn’t. Users bemoan a range of problems, from counterfeit goods to unjust bans. There’s one issue, though, that I’ve seen come up time and time again, and it’s all about the platform’s ‘buyer protection fee’. Vinted lists two different fees, but you only pay the higher one (The Independent) When you shop on Vinted, you are shown two prices, with and without ‘buyer protection’.…

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