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Breaking the language barrier: Bengaluru police launch India’s first AI-powered multilingual 112 helpline
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Breaking the language barrier: Bengaluru police launch India’s first AI-powered multilingual 112 helpline

The Indian Express·Atiya Firdos·about 1 month ago
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In a city as linguistically diverse as Bengaluru, a distress call doesn’t always come in a language the listener understands. For the Bengaluru police, that gap has long posed a challenge — one that can mean the difference between a swift response and a critical delay. Now, the force is turning to artificial intelligence to bridge it. On Wednesday, the Bengaluru police rolled out a first-of-its-kind multilingual upgrade to the Namma 112 emergency response system, designed to ensure that cries for help are no longer lost in translation. The AI-powered module is designed to handle calls in multiple languages, especially when callers speak tongues unfamiliar to control room staff. “Language should never become a barrier when someone is seeking help. With this initiative, we are making our emergency response system more inclusive and efficient.…

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