My dearest Amazon.com, All this time, I really thought you knew me better. In our more than ten year relationship, I've always been impressed with your abilities. How you pay attention to me and what I do. You're always offering up some kind of related advice, some attempts at helpful suggestions that relate to our past experience.  I was beginning to think you understood me and my needs, at least a little, and because of that, I rewarded you with more attention.  But last weekend, all of that changed.  You crossed a line that I never expected you to cross.  You were insensitive and irrelevant. It was like getting a call from a friend who just attended your grandmother's funeral a week ago only to call today and say, "H.…