Building Your First Automated Grievance Handling Workflow Last quarter, our support team was drowning in tickets. Our average resolution time had crept up to 48 hours, SLA breaches were becoming routine, and our best agents were spending more time sorting and routing cases than actually solving customer problems. Sound familiar? We implemented complaint management automation in six weeks, and resolution times dropped to 18 hours while FCR improved by 35%. Here's the exact process we followed. The key to successful Complaint Management Automation is treating it like any technical implementation: start with clear requirements, build incrementally, and measure obsessively. Don't try to automate your entire support operation overnight. Instead, follow these practical steps to build momentum and prove value quickly. Step 1: Map Your Current Complaint Workflow Before automating anything, document exactly how grievances move through your system today. Sit with your agents and QA team for a full day.…