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Toshiba refuses to replace large hard drive that was under warranty — company offers refund at the purchase price,…

Tom's Hardware·https://www.tomshardware.com/author/jowi-morales·about 1 month ago
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(Image credit: Shutterstock) A Reddit user took to the social media platform to complain about Toshiba, which, they said, refused to honor the warranty on a 20+ TB enterprise hard drive. The documents Tom’s Hardware examined indicate that Toshiba refused the warranty replacement on the grounds of no available stock and a possible wait time of one year for a replacement 24TB model. Go deeper with TH Premium: AI shortages According to the r/DataHoarder post, the company where the user worked bought several 20+ TB hard drives a couple of months ago for their storage array. When one of the drives failed, they returned it to Toshiba, only to be told that their only option was a refund at the original purchase price. The company didn’t offer to replace the broken hard drive with a new one from their stock, meaning they’ll have to purchase a new drive at a significantly higher price today.…

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