TLDR: I was denied boarding as the plane was full and jet2 refused to acknowledge their reroute obligations under Regulation 261/2004. They told me to claim accommodation and the flight home on my travel insurance. Was this a one off or have other people been told the same? I was flying back from Geneva to the UK and when we tried to check-in we were given a bit of paper saying we had been denied boarding as there wasn't room on the plane. There was a link to a relatively complex jet2 doc explaining 261/2004. As there were no jet2 staff in the terminal I called the UK helpline and even after a 1hr+ phone conversation they refused to acknowledge any obligations to accommodate and reroute under the directive - when I asked this question they just ignored it. They explicitly told me to book accommodation and flights home and claim on my travel insurance. We paid ourselves and got home and I then filed a claim which has (almost) been successfully paid in under 2 weeks.…