Lately it feels like every “smart” upgrade is just removing the human layer instead of improving anything. AI-generated search results often give generic, recycled answers that don’t actually solve the problem. You end up digging deeper than before just to find something real.

Same with customer support. It’s all automated flows and chatbots that keep looping you through options instead of actually helping. What used to take 5 minutes with a real person now turns into a frustrating back-and-forth where nothing gets resolved.

I get the idea of efficiency, but it feels like companies are using AI to cut effort rather than improve experience. Everything is faster on paper, but worse in practice.

What’s the last piece of tech you used that actually felt like it was designed for a human being, not just to optimize costs?