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BCG trained an AI agent on the worst things its salespeople do

Business Insider·Lakshmi Varanasi·18 days ago
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BCG is training an AI agent on its best — and worst — salespeople. Illustration by Thomas Fuller/SOPA Images/LightRocket via Getty Images Boston Consulting Group is training an AI agent on its best sellers. It's also training it on their worst behaviors. Many companies are remaking their org charts using AI agents trained on their human workers. There's a lot of public concern that an AI will someday go off the rails and annihilate humanity. So it may be a little surprising that Boston Consulting Group is training its customer-facing AI agent, Jamie, on what not to do. Japjit Ghai, a managing director and partner at BCG X, the firm's tech build-and-design division, said on a recent episode of the comany's podcast that Jamie is learning from both its strongest-performing sellers — and their worst decisions. "We trained the agent by studying the best sellers — their call transcripts, how they engage with customers — and teaching Jamie to do the same," he said.…

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