We’re in the middle of a year-end audit with a top 25 firm. We were with the same CPA firm for 15+ years, but they merged a few years ago, and since then, audits that used to run smoothly are now consistently delayed.

This year’s audit has been especially rough. The lead seems to lack a basic understanding of accounting, and their workbooks are full of errors. Weeks ago, I asked the manager to review their team’s work before sending questions and I received no response. I followed up, asked about progress, and raised concerns about the lack of testing, cc’ing their boss…still nothing. Meanwhile, we need this wrapped up in the next two weeks, and they haven’t requested any samples in over two months.

I’ve never been ghosted like this by any vendor, let alone our auditors. I’m planning to call the partner, but is this normal now? I was already considering switching firms, but this feels extreme.

TIA