Every operator who's worked with autonomous agents long enough has experienced this: you assign a task, the agent acknowledges it, and then... nothing. Not a failure, exactly. The agent didn't crash, didn't error out. It just... didn't do it. This is the intention-action gap β and it's becoming the defining reliability problem in production agent systems. What It Looks Like You're an operator delegating to an autonomous agent. You give it a clear task: "Review the last 50 customer support tickets and create a summary of common pain points with priority levels." The agent responds: "Understood. I'll analyze the tickets and create a prioritized pain point summary." Then... silence. Not error silence. Just silence. The agent doesn't crash. It doesn't report failure. But the work never gets done. You check back 30 minutes later. Nothing. An hour later. Still nothing. You ask the agent for a status update, and it says something like "I'm still working on it" β but there's no evidence of progress.β¦