New SLM feeling lost after a year: has anyone else been here before? Hello everyone. If this is not the right place for it, sorry mods. 😞 I've been working as a Service Level Manager for about a year now in a mid-sized software company. I came from a completely different background (10 years in logistics/operations, where 2 were as DA and 5 as a team lead in a quality dept, where my strong point was internal process analysis: finding flaws, correcting and improving them), having no formal ITSM education, and three months into the role, my manager (experienced with more than 6 years in the role) just resigned. It took nearly a year to find his replacement. My onboarding was what it could be given the circumstances: my manager did what was possible before leaving, and my colleagues also supported me at the start, but the timing meant I was largely on my own early on.…