NJ 211 is Connecting People to What They Need When They Need It Impact Story NJ 211 is Connecting People to What They Need When They Need It By Naette Yoko Lee Share this naette.lee Fri, 03/13/2026 - 13:41 Miguel Hernandez still remembers the panic in the caller’s voice when she reached out to NJ 211's utility assistance line after receiving a shutoff notice. She was scared and skeptical that anyone could really help, and she had every reason to worry: her husband relied on a CPAP machine to breathe at night. "How's he gonna sleep tonight?" she asked. Hernandez, a Certified Community Resource Specialist supporting the Home Energy Assistance Program, knew the clock was ticking. So he stayed on the line, coaching her through the application, waiting while she walked down the hall to knock on a neighbor's door, helping her upload documents from a borrowed laptop. "By the time you finish talking to them, they're relieved," Hernandez said. This is the reality behind the numbers.…