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More Liability Will Make AI Chatbots Worse At Preventing Suicide
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More Liability Will Make AI Chatbots Worse At Preventing Suicide

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from the this-shit-is-way-more-complicated dept California recently passed a law that will, in practice, cause AI chatbots to respond to any hint of emotional distress by spamming users with 988 crisis line numbers, or by cutting off the conversation entirely. The law requires chatbot providers to implement “a protocol for preventing the production of suicidal ideation” if they’re going to engage in mental health conversations at all, with liability waiting for any provider whose conversation is later linked to harm. New York is considering going further , with a bill that would simply ban chatbots from engaging in discussions “suited for licensed professionals.” Similar proposals are moving in other states. If you’ve been reading Techdirt for any length of time, you know exactly what’s happening here. It’s the same moral panic playbook we’ve seen deployed against cyberbullying, then against social media , and now against generative AI. Something terrible happens. A handful of tragic stories emerge.…

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