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CIO Magazine Four Ways Companies Use Microblogging - Pistachio Consulting
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CIO Magazine Four Ways Companies Use Microblogging - Pistachio Consulting

Pistachio Consulting·Janet·about 2 months ago
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Chris Lynch was kind enough to interview me for this CIO Magazine article yesterday . I like the framework and examples he put together: (Careful) Product Pushing . Examples: @JetBlue announcing their eBay auctions; @KodakCB tweeting about their product in action. Community Outreach. He nods to @WholeFoods and @PopeyesChicken and urges “think about the communities you serve, online and offline” How-to and Service Questions. No surprise to see @Comcastcares , but cool example from @Pandora_Radio too. (An embedded PR lesson: provide good service to influencers like Chris, which Twitter disproportionately includes, and get good coverage) Humanizing the Head Honcho. @Zappos is rightly praised for his leadership here. That Jonathan Schwatrz’s Twitter stream is really just a TwitterFeed from his blog boggles the mind a bit. More on that last point, it makes MUCH more business sense to get your non-blogging executives to microblog(/share) than to try to make them over into bloggers.…

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