If you spend enough time around IT teams, you start to notice a pattern. The problem is never a shortage of tools. On the contrary, all groups usually have a couple of systems already set up for handling tickets, reporting issues, and dealing with requests. Yet despite that, everything feels like it is going too slowly. The tickets take more time than necessary, the number of follow-up requests rises, and it feels like nothing gets done properly. That’s usually when the conversation shifts toward platforms like ServiceNow ITSM. Not because teams are looking for yet another tool, but because they’re trying to bring some consistency into how everything works together. Where Things Start Slowing Down Initially, ITSM may appear to be nothing but a more sophisticated approach to handling tickets. However, after considering how operations really work in these systems, one will quickly realize that there is much more behind this approach.…