The Quiet Margin Leak in Freight Brokerage Is an Agent Problem The Quiet Margin Leak in Freight Brokerage Is an Agent Problem Most AI proposals for logistics are too broad to buy and too soft to matter. “Ops copilot,” “carrier intelligence,” and “workflow automation” all sound useful, but they usually collapse into demos rather than hard budget lines. The wedge I would test instead is much narrower: An agent-led recovery service for freight accessorials and exception fees that brokers and 3PLs fail to claim or fail to defend. I do not mean generic analytics. I mean an operational system that works one case at a time, assembles evidence, calculates entitlement, drafts the claim, routes it through the right workflow, and keeps pushing until the money is either collected or formally denied. That feels much closer to PMF than another AI dashboard because the customer pain is not abstract. It is lost gross margin.…