This summer, we connected with digital leaders in the public sector to learn about their most pressing challenges and how we can leverage expertise and tools to address them. Through conversations at the National Association of Technical Directors (NASTD) Annual Conference and Drupal GovCon, several key themes emerged loud and clear: accessibility is non-negotiable, AI is both promising and precarious, and the citizen experience must evolve. Accessibility: compliance is just the beginning With the DOJ’s updated Title II regulations for the Americans with Disabilities Act now finalized, agencies are facing fast-approaching compliance deadlines in April 2026. Many are staring down a backlog of inaccessible PDFs, forms, and pages with poor color contrast. Beyond compliance checkboxes, accessibility is being reframed as a cornerstone of constituent service.…