Heroku is a powerful general-purpose PaaS offering, but when combined with the broader Salesforce portfolio, it excels in unlocking and unifying customer data, regardless of its age, location, size, or structure. Salesforce customers turn to Heroku when they need to leverage high data volumes from sources such as consumer web or mobile apps or when they need scalable compute resources to access and analyze complex data in real time. In this blog, we’ll explore how to create an AI agent with Agentforce , taking advantage of the Heroku platform to transform data from diverse sources to provide comprehensive, real-time information that keeps employees in the flow of work What is an AI agent? An AI agent is an autonomous digital assistant that uses artificial intelligence to understand requests, reason through complex tasks, and take action across connected business systems. Unlike AI chatbots, AI agents can perform multi-step tasks and make decisions using enterprise context.…