On Call It's amazing what happens when you plug everything in No week at The Register is complete without a new installment of On Call, the reader-contributed column in which you share tales of the peaks and troughs of the tech support experience. So let's get going and meet this week's contributor, who we shall Regomize as "Gerald." He took us back to an early moment in his career, when he worked for an outfit that configured Windows 98 PCs as "data collectors" for its clients. As part of his job, Gerald built PCs and provided field support. In this story, he built a new data collector, checked that it worked with the usual round of tests, and left it for someone else to install because he had another job to do elsewhere for a different client. That visit was interrupted by his boss, who Gerald said "reamed me out for allowing a non-functional system to leave the shop." After the criticism stopped, Gerald's boss ordered him to fix the stricken PC, ASAP, even though it was 100 km away by car.…