A simple story about an artist, a frustrated ops team, and the practice that changed everything. The Problem — Emma Wanted to Build an App Emma is an artist. She had a brilliant idea for a mobile app to grow her business — but zero coding knowledge. So she hired a dev team and followed the traditional software development process: gather requirements, plan, design, build, test, deploy, maintain. Simple enough in theory. Chaotic in practice. Act 1 — The Waterfall Trap Emma's team started with the Waterfall model — a rigid, step-by-step approach where you can't go back once a phase is done. Change your mind halfway? Too bad. Step 1 Step 2 Step 3 Step 4 Result Plan Design Build Test 😬 Stuck in a loop It was slow, inflexible, and every small change meant starting over. Not ideal for a fast-moving business. Act 2 — Agile Helped, But Created New Friction Emma's team switched to Agile — a more flexible, iterative approach. Work happened in short sprints. Feedback loops got faster. Things improved.…