I Tried 4 Chatbot Tools and My Customers Hated All of Them I own a property management company. We manage about 85 residential units. Tenants call and message about everything. Maintenance requests, lease questions, lockouts, noise complaints, payment issues. The volume is constant and i cant answer every call in real time. So two years ago i started looking into chatbots. Everyone was telling me it was the future of customer service. Install a chatbot on your website, put one on Facebook Messenger, let it handle the basics. Sounded great. I tried four different tools over 18 months. My tenants hated every single one. Not disliked. Hated. I got more complaints about the chatbots than I did about maintenance delays. And maintenance delays are my tenants number one complaint. What went wrong (four times) Tool 1: A basic decision-tree chatbot. You know the kind. "What can I help you with? Select from: Maintenance, Payments, Lease Questions, Other." Then it branches into more menus. Then more.…