You opened a blank document. Stared at the cursor. Forty-five minutes later you had a checklist that looked fine. Three weeks later nobody was following it because it lived in a folder nobody checked. This is not a discipline problem. It is a systems problem. Most small teams do not lack talented people. They lack documented processes that survive when someone is out sick, on vacation, or leaves the company. The processes live in people's heads. People leave. The processes leave with them. What actually worked 1. Process Improvement Log Active improvements tracker, prioritized backlog with Impact×Effort scoring formula, and completed improvements archive. Stop fixing symptoms. Start tracking root causes. I started with just one template. Not all six. Not trying to document everything at once. Just the messiest process we had — the thing that broke every single week. Filled it in twenty minutes with the person who actually did the work. Reviewed it after thirty days. Archived the old version.…