Standard Chartered CEO Bill Winters meant to signal decisive action on technology. Instead he handed critics a phrase that spread like fire: replacing, in some cases, “lower-value human capital.” The remark, delivered at an investor event in Hong Kong this month, came as the bank outlined plans to eliminate nearly 8,000 corporate functions jobs over four years. Fortune reported the backlash arrived fast. Unions condemned the language. Regulators in Hong Kong asked pointed questions about whether the comments masked deeper cost cuts. Public outrage followed. Winters posted an apology on LinkedIn days later. He acknowledged the wording caused upset and shared a full transcript to provide context. Many viewed the response as insufficient. But Winters is hardly alone. CEOs across industries stumble when they discuss artificial intelligence and its impact on people.…