Dubai launches new complaint system as airlines update refund and rebooking rules Last updated: May 11, 2026 | 17:37 A departure board displays multiple canceled and delayed flights at Ronald Reagan Washington National Airport on March 16, 2026 in Arlington, Virginia. Photo used for illustrative purposes. AFP Get updated faster and for FREE: Download the Gulf News app now - simply click here . New complaint system for travellers The Dubai Civil Aviation Authority has introduced a new Aviation Consumer Welfare Directive to provide passengers with a clearer way to lodge complaints against airlines and licensed travel agents. File complaints directly with the authority Track complaint status online Submit feedback about airline or travel agent services The move comes as many passengers struggle with delayed responses during the current wave of disruptions affecting regional air travel.…