Most engineers I know care deeply about code quality. Clean architecture, good test coverage, sensible abstractions. They'll spend three hours in a PR review debating naming conventions. Those same engineers will tolerate absolutely chaotic operational processes without blinking. Deployments that take 45 minutes and require two people to babysit. Incident response that depends on whoever happens to be online. Onboarding processes that live inside the head of one senior engineer who is, of course, currently on vacation. I've seen this pattern everywhere. And I think it comes down to a blind spot that the developer community has never really addressed: we treat operational excellence as a business problem, not an engineering problem. It's both. And ignoring the business side is costing us. What Operational Excellence Actually Means for Engineers Operational excellence is one of those phrases that sounds like something a VP says in an all-hands meeting.…