Introduction This is an example of calling an Elastic AI Agent from a ServiceNow incident. Based on the details recorded in the incident, you can have the AI Agent perform observability analysis as needed. I am not very familiar with ServiceNow, so I implemented this while consulting with Gemini. Please note that this may not be the most optimal implementation. The ServiceNow version used is Zurich . Component Flow The workflow involves having the Elastic AI Agent investigate the incident details and recording the returned results back into the incident. [ServiceNow Incident] │ ▼ [UI Action (Manual Trigger)] │ ▼ [ServiceNow Flow Designer (Subflow)] │ ▼ [ServiceNow Action (Integration Step)] │ ▼ [Elastic Workflow (Orchestration)] │ ▼ [Elastic AI Agent (Agent Builder)] │ ▼ [Elasticsearch Observability Data] Enter fullscreen mode Exit fullscreen mode Elastic Side Configuration Elastic Workflow Save a Workflow with the following definition.…