Called for Tech support on an air cooled chiller that is a year old and password protected. Called the chiller line and was told they no longer offer technical support on that number and to call the local service department. We called the local service department and they said they do not offer technical support over the phone and would need to send a technician out at a billable service rate for anything more then 25 tons. This is effective as of May of 2026, why am I not seeing anyone talking about this? submitted by /u/SeriousIron4300 [link] [comments]