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Salesforce launches Headless 360 to turn its entire platform into infrastructure for AI agents
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Salesforce launches Headless 360 to turn its entire platform into infrastructure for AI agents

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Salesforce on Wednesday unveiled the most ambitious architectural transformation in its 27-year history, introducing " Headless 360 " — a sweeping initiative that exposes every capability in its platform as an API, MCP tool, or CLI command so AI agents can operate the entire system without ever opening a browser. The announcement, made at the company's annual TDX developer conference in San Francisco, ships more than 100 new tools and skills immediately available to developers. It marks a decisive response to the existential question hanging over enterprise software: In a world where AI agents can reason, plan, and execute, does a company still need a CRM with a graphical interface? Salesforce's answer: No — and that's exactly the point. "We made a decision two and a half years ago: Rebuild Salesforce for agents," the company said in its announcement.…

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