There’s a quiet kind of chaos in how many strata communities manage their finances. On the surface, everything looks fine. There’s a spreadsheet somewhere. Numbers are filled in. Rows are coloured. Someone is “handling it.” But the moment you start asking simple questions, things begin to fall apart. Who still owes money? How much? Since when? Did they already send their payment? Was it verified? Who followed up last? No one has a clean answer. Not immediately. Not confidently. Because the answers don’t live in one place. They live across spreadsheets, WhatsApp conversations, emails, and memory. Sometimes in someone’s head. Sometimes nowhere at all. Over time, the system becomes less of a system and more of a patchwork. A spreadsheet is used to track balances. Another column is used to mark who has paid. Colours are introduced to signal urgency. Green means safe . Red means overdue . Yellow means “needs attention,” whatever that means this week. Meanwhile, payment proofs arrive through WhatsApp.…