Follow ZDNET: Add us as a preferred source on Google. This month's NiCE Cognigy Nexus 2026 offered enterprise CX leaders a valuable preview of agentic AI at scale and the freshly merged companies' unified platform vision. The March 11-12 showcase in Munich, Germany, was the first combined customer event since NiCE acquired Cognigy in 2025. Initial joint events following major acquisitions tend to be revealing: they typically indicate whether a deal has a coherent strategic logic or the underlying rationale is still being worked out internally. Based on two days of keynotes, customer presentations, product demonstrations, and direct conversations with executives and practitioners, the integration has a clear strategic direction that is ahead of comparably complex deals at this stage.…