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Culture creates systems chaos
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Culture creates systems chaos

Walter Adamson·wja·about 1 month ago
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#chaos#systems#culture#footer#header#telstra
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Yesterday Telstra , Australia’s biggest telco, had a second major systems outage in a matter of weeks which took down network users and shut out customers. http://www.theaustralian.com.au/business/technology/telstra-suffers-new-outage/news-story/7c45bafb19c22563a6de155f2b875ffd These kind of “chaos theory” events often happen like this - in runs - for some reason. The banks in Australia have recently all had systems crash which haven’t crashed before. Systems which were supposed to be fail-safe and have multiple levels of technical and human redundancy fail. And “unrelated” ones fail that have never failed before. It’s like the X-Files I think the likely cause is culture . These systems are all programmed by humans. Telstra, and the banks, have layered patch upon patch and subsystem upon subsystem and interface upon interface on the original “core” system.…

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