I had been using AWS for couple of projects that I didn't touch for years and I missed the email that required me to create an IAM account. Few months ago I tried to sign back in (I wanted to disable the auto renewal of a domain I had registered in Route53), but I was unable to do so with my root account. I have reset the password multiple times, tried clearing cookies, incognito mode, etc but nothing seems to work. The error seems to occur after I enter the verification code that gets sent to my email.

https://preview.redd.it/j5fcb0rym2yg1.png?width=462&format=png&auto=webp&s=2dc98d8573175ccfeb586fa1cf71ca08bd33a630

I started a case in February 2026, but I still haven't heard back. I have seen other posts on this subreddit with other users facing similar issues. Any help would be appreciated.